Invoices go out late
…or not at all. And the chasing always seems to land on your desk, after hours.
Premium back-office partner · Bermuda-owned
Your back office,
finally handled.
A managed team of specialists running your inbound, pipeline and operations: seven functions, three expert roles, one accountable manager. Bermuda hours, premium standard, zero hassle.
- Invoices out on time, and chased until paid
- Every call, email and lead answered same day
- One accountable relationship manager who knows your business
Invoice #1042 sent · 9:02 AMFollowed up twice · paid in 6 days
New lead answered same dayQualified and booked for Thursday
Inbox at zero17 emails triaged before 9 AM
Weekly check-in with your relationship manager
24 hrinvoice turnaround
Same dayresponse to every lead
10+ hrsback in your week
$80K+fully-loaded cost of one hire
The problem
Sound familiar?
Leads sit unanswered
Calls, emails, WhatsApps. Quotes without follow-up. Revenue quietly leaks.
You are the back office
Every follow-up, loose end and 9pm catch-up still finds its way back to you.
Here's the truth: nobody is doing a bad job. “Handle everything” is an impossible job description. One seat costs $80,000+ fully loaded, and still can't master seven functions at once.
“Someone finally cares about your back office as much as you do.”
Better quality·Lower total cost·Zero hassle
Why it works
The back office isn't one job. It's seven.
Reception, inbox, CRM, lead qualification, scheduling, general administration, accounts receivable: seven functions that most growing businesses write into a single job description. Nobody can master all seven at once. That isn't a people problem; it's maths.
But the answer isn't seven separate hires, either. We group the work by skillset, so related functions share one expert owner, and the overlap makes each one better. Three specialist roles, one relationship manager, and nothing lost in a hand-off.
Front desk
ReceptionInbox
Every conversation has one owner, so nothing falls between a phone call and an email thread.
Growth desk
CRMLead qualification
The person keeping your pipeline honest is the same person qualifying what enters it. No hand-off gap.
Operations desk
SchedulingGeneral administrationAccounts receivable
The person who books the work also bills it and banks it: one unbroken thread from job to payment.
What we do
Everything we take off your plate
Seven functions, grouped into three specialist desks, every one of them covered.
Reception and inbound
Phone, email and WhatsApp. Nothing missed
Invoicing and AR
Sent on schedule, chased until paid
Inbox management
Monitored, triaged and drafted
CRM and pipeline
Clean records, live pipeline
Lead qualification
Answered fast, qualified, booked while warm
Scheduling and follow-up
Bookings, reminders, customer care
General administration
The recurring tasks every business carries, handled properly with dedicated hours included in every plan
Plans
Three ways to work with us
Foundation
Nothing falls through the cracks
- Reception across every inbound channel
- Invoicing with active AR chasing
- CRM records and email triage
- 8 hours of general administration
Most popular
Momentum
Your back office runs itself
- Everything in Foundation
- Full inbox management and scheduling
- Customer follow-up and CRM pipeline
- Lead qualification and speed-to-lead
- 16 hours of general administration
Growth
We help you make more money
- Everything in Momentum
- Quote follow-up, upsells and reviews
- Priority SLAs and monthly reporting
- 32 hours of general administration
Pricing is tailored to your business and provided with your proposal · 12-month partnership · selective onboarding · compare plans in detail
How it works
Live within 30 days
- 1
A confidential conversation
Thirty minutes on where your administration, invoicing and inbound stand today.
- 2
A tailored proposal
The right plan, scope and pricing for your business, no obligation.
- 3
Onboarded and live
Email, phones, security and CRM set up; standards agreed; team running.
Who we are
Local trust. World-class team.
Founded and run by Bermuda business owners who live the same challenges you do. Delivered by hand-picked, university-educated specialists, with related functions grouped under one expert owner. They work your hours, in your systems, with a named relationship manager who visits the island to see you.
More about us- Aligned with Bermuda PIPA and EU GDPR
- Insured: professional indemnity and cyber
- Background-checked, confidentiality-bound team
- Bermuda business hours, real-time coverage
Invoices used to take us two weeks. Now they're out in a day and followed up without me thinking about it. It changed our cash flow.
Every call and every lead gets answered the same day. Clients notice. I got my evenings back.
BOB runs our CRM now and not one patient slips through the cracks. Our rebookings have more than doubled.
The whole company just feels more organised. Everyone on the BOB team has real experience inside international Fortune 500 companies, and having that calibre of talent behind a Bermuda business feels like a cheat code!
Book a consultation
Let's look at your back office together.
A confidential thirty-minute conversation. We'll tell you honestly whether we're the right fit. If we're not, we'll say so.
Hamilton, Bermuda